Responsible Gaming
Gaming Should Be Entertainment
At Grosvenor Casino, we believe gambling should be enjoyable entertainment only. It is never a way to make money or solve financial problems. Always gamble within your means and only with money you can afford to lose. Set a budget before you play and stick to it.
Age Verification
In the United Kingdom, you must be at least 18 years of age to gamble. Grosvenor Casino is committed to preventing underage gambling. If you are under 18, you cannot access our services. By using this website, you confirm that you are of legal age to gamble in your jurisdiction.
Warning Signs of Problem Gambling
Be aware of these warning signs that may indicate a gambling problem:
- Gambling with money you cannot afford to lose
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about the amount you gamble
- Neglecting family, work, or other important responsibilities
- Feeling anxious or irritable when not gambling
- Gambling to escape problems, stress, or negative emotions
- Needing to gamble with increasing amounts to feel excitement
- Failed attempts to reduce or stop gambling
- Borrowing money to fund gambling
- Experiencing financial difficulties due to gambling
If you recognise any of these signs in yourself or someone you know, help is available.
Self-Help Tools & Controls
Grosvenor Casino provides tools to help you gamble responsibly:
- Deposit Limits: Set a daily, weekly, or monthly limit on how much you can deposit
- Loss Limits: Set a limit on how much you are willing to lose
- Reality Checks: Receive regular reminders about how long you have been playing
- Time-Out: Take a break from gambling for a set period (hours, days, or weeks)
- Self-Exclusion: Exclude yourself from your account for an extended period
To access these tools, log into your account or contact Grosvenor Casino customer support for assistance.
Support Organizations
If you are struggling with gambling, please reach out to one of these confidential support services:
United Kingdom
- GamCare: Free confidential support and counselling for problem gambling. www.gamcare.org.uk | Telephone: 0808 8020 133
- GamStop: The National Self-Exclusion Scheme. Self-exclude from all licensed UK gambling operators. www.gamstop.co.uk | Telephone: 0800 197 8225
- Gamblers Anonymous: Free peer support meetings and 12-step programme. www.gamblersanonymous.org.uk
- National Problem Gambling Clinic (NPGC): NHS-supported specialist treatment service. www.cnwl.nhs.uk/our-services/national-problem-gambling-clinic
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org | 1-800-522-4700
- Germany: Bundeszentrale für gesundheitliche Aufklärung – www.bzga.de
If You Need Help
You are not alone. Gambling problems are treatable, and support is available. If you or someone you know is struggling with gambling, please seek help immediately. Contact one of the organisations listed above – they offer free, confidential, and non-judgmental support.
Your wellbeing is important. Reach out today.